Trouble Logging into Banner Self-Service Due to No User ID and PIN

In this article we will review how to handle trying to login to a Self-Service page and it asking for a User ID and PIN that you do not have.

Issue

You are trying to login to a Self-Service page and it asking for a User ID and PIN that you do not have.

Environment

Banner Self-Service

Resolution

Click the link at the top that says "PROD - Click here to login via Single Sign On - Use your Jaspernet ID/Password to login."

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For more help, please contact ITS at its@manhattan.edu or 718-862-7973.