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Banner 9 - Cursor Issue

Issue

There is sometimes a defect with Banner 9 in which the cursor disappears from the text box while typing. The cursor intermittently loses focus while the user is entering data into any input field. When entering a character, the cursor disappears and the user must use the mouse to select the field and continue typing.

Cause

It is a defect with the "Recent Pages Folder" with Banner 9 that Ellucian is aware of. Ellucian is looking to upgrade in August in order to fix this defect.

Environment

Windows

Resolution

Simply avoiding the "Recent Pages Folder" will prevent this issue from happening. To reach the page you want, navigate directly either from the "Menu" or "Search icons or the main Welcome page.

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Details

Article ID: 34590
Created
Mon 7/31/17 12:43 PM
Modified
Wed 8/2/17 10:38 AM