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Banner Upgrade/Patch Request

This service type is to be used when an end-user needs to have an upgrade or a patch put into our test or production environment.

These requests should typically come from the Data Stewards of an area.

Overview


ITS will coordinate with the CTC - ED Committee in providing patches & upgrades.

Features


  • ITS can consult with the Data Steward regarding the upgrade / patch.

Getting Started


  • To request this service click "Request Service" above. 
  • The End user should provide the the module and/or patch they want applied.  This is done within the Team Dynamix ticket.
  • It is procedure to test all patches and upgrades on the test system before applying them to production.

Support


The Enterprise Applications Team provides support for this service.

Support Availability


General support is provided Monday - Friday between 9:00am - 4:30pm.

Audience


This service is available to the Manhattan College community.

SLA


ITS will reply to requests within 6 hours of being placed.  ITS will complete requests within one week.