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Banner Refresh Request

This service type is to be used when an end-user needs to have the data on a test environment updated.

Overview


ITS will work with the End User to provide a data refresh.

Features


  • ITS can consult with you or research issues that are functional in nature.

Getting Started


  • All data refreshes require communications to the CTC - ED committee. 
  • Any data refresh that occurs will wipe out the existing data in that instance.

Support


The Enterprise Applications Team will coordinate this with the CTC-ED and the DBA group.

Support Availability


General support is provided Monday - Friday between 9:00am - 4:30pm.

Audience


This service is available to the Manhattan College community.

SLA


ITS will reply to requests within 6 hours of being placed.  ITS will complete requests within one week.