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Services A-Z (109)

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25LIVE

25Live is Manhattan College’s web-based event publishing and scheduling software solution. 25Live enables users to view event information in real time and request the use of Manhattan College space 24 hours a day, seven days a week from any connected device.

25LIVE - Publisher (Web Calendars)

25Live Training

Request on demand training for how to use 25Live, the scheduling site needed to book a room on campus.

A

A/V Event Setup/Support

ITS provides employees assistance with on campus A/V Event setups. Specifically LCD projector and laptop setups. Please note that for Off Hours event setup requests, 2 weeks notice is required.

Access Verify

ITS provides employees assistance with Access Verify. Access Verify is the system that allows for the tracking of attendance via a Magnetic Card Swipe or Optical Card Reader.

Add Service to Inside Manhattan Website Quicklinks

API's and Data Integration (Web and Collaboration)

Requests for API's and Data Integration (Web and Collaboration team). Usually Internal.

Argos Support

The Enterprise Applications Team will assist the End User with regards to Functional questions that arise.

Argos Training

ITS provides Argos training to Manhattan College employees.

Axiom Issue

Axiom is a software product that is used to import data from the common application in the Banner administrative system. The software is used by the undergraduate Admission department.

B

Banner 9 Issue

Service for reporting issues with Banner 9 update (Summer 2017)

Banner Access Issue

Technical support for Banner Forms
http://banner.manhattan.edu

Banner Document Management Access Request

Banner Document Management Functional Issue

Banner Document Management Technical Issue

Banner Forms Access Request

If you would like to request access to an additional Banner form, report, or process, please use this service request.

Banner Functional Support

The Enterprise Applications Team will assist the End User with regards to Functional questions that arise.

Banner Modify Existing Report

The Banner Enterprise Data team can work closely with the end user to discuss a departments reporting needs.

Banner New Report Request

This service type is to be used when an end-user needs to have a new banner report developed.

Banner Printing Request

The Enterprise Reporting team can assist the End User in their desire to have Banner printing.

Banner Refresh Request

All data refreshes are to be requested and coordinated across the administrative community.

Banner Security Request

To provide modifications to existing Banner Security.

Banner Self-Service Issue

Banner Technical Request

The Enterprise Data Team can provide Banner Technical Support to a department and can also coordinate support from Ellucian's Support Center.

Banner Upgrade/Patch Request

The Enterprise Data Team would work with the Data Steward in coordinating the upgrade / patch.

C

Campus ID Card

Campus ID Cards are distributed and supported at the Campus ID Card office located in Thomas Hall.

Campus Web Directory - Update your Information

The campus web directory provides a listing of all current employees including name, title, department, office location (building/room), campus telephone, email address, and other relevant information such as "courses taught" for faculty.
https://manhattan.edu/campus-directory/

Cascade Website Development (Service)

ITS's Web and Collaboration Group supports the technology infrastructure for the college's websites hosted on the Cascade CMS.

Classroom, Conference Room & Computer Lab Technology Issue

ITS provides the Manhattan College community assistance with classroom & computer lab technology issues.

Classroom, Conference Room & Computer Lab Technology Question or Training

ITS provides the Manhattan College community assistance with the technology in your classroom.

Clear Company ATS

Clear Company - Employment Application Tracking System

Clear Company ATS Support

Clear Company - Employment Application Tracking System Support

Clear Company ATS Training

Clear Company - Employment Application Tracking System Training

Computer Lab Printing

ITS provides printing to users with valid Jaspernet accounts in computer labs.

Computer Lab Software Request

Manhattan College employees can request software to be installed in Manhattan College computer labs.

Consultation or General Inquiry

ITS can consult with the Manhattan College community regarding various technology solutions.

Content Issue

Marketing and Communication manages content and access to the public and inside manhattan websites. Please contact Marketing and Communication for Assistance.

Create Custom Google Group

ITS provides employees assistance with creation of custom google groups for commitees, clubs, etc.

Create Custom JasperNet Account

ITS provides employees assistance with creation of custom JasperNet accounts for commitees, clubs, etc.

Create GO Link

To help in advertising services to others, ITS can provide you with a GO link: a short URL in the form:

go.manhattan.edu/keyword

Note that keyword can only be lowercase alphanumeric text.

Request that here.

D

Degree Works Access Request

Degree Works Functional Issue

Degree Works Technical Issue

Development of New Website or Module

Service to Request Development of a new website, usually using Drupal.

Digital Signage New User Account or Screen Access

To request either Digital Signage Screen Access for a new user - or assistance in posting graphical content, submit your request here.

E

Emergency Notification

E2campus provides the Manhattan College emergency notification system.

Evisions Issue

Evisions issues can be submitted here.

Exclusive Dell Discounts for the Manhattan College Community

Dell provides exclusive discounts to members of the Manhattan College Community.

F

Faculty Laptop Initiative (FLI)

ITS provides eligible Manhattan College faculty with a laptop for classroom use.

Faculty Load Reporting Workflow

The Faculty Load Reporting Workflow replaces the Faculty Load Worksheet Excel spreadsheet. The new workflow replicates the former spreadsheet process and adds a notification and approval workflow that allows Faculty, Chairs, Deans, and the Provost’s Office to view and manage Faculty Load submissions in a consistent and transparent manner. A number of data points are preloaded from the Banner SIS (Student Information System) and the opportunity exists to correct and/or supplement this data during the submission process.

G

Google Apps Issue

ITS provides the Manhattan College community assistance with Google Apps. Google Apps is a catch all for a plethora of Google services available to users. This includes Gmail, Calendar, Drive, Groups, youtube, etc. You can report any issue with Google Apps here.

Google Apps Question or Training

ITS provides the Manhattan College community assistance with Google Apps. Google Apps is a catch all for a plethora of Google services available to users. This includes Gmail, Calendar, Drive, Groups, youtube, etc.

Guest Access

Upon request, ITS will provide guest access credentials to Manhattan College employees for their guests.

H

Hardware Issue Diagnosis/Repair

ITS provides Manhattan College employees and students with hardware diagnosis/repair.

I

Institutional Research Report Request

Institutional Research provides reports upon request. Please allow five working days to schedule and process your request. During the fall and spring census period, reports may take longer than five working days.

IOS and Android App Development and Support

Glance MC is Manhattan College's student-developed native app.

It is available for download in the iOS App store and on Google Play.

ITS Project Request

ITS provides a wide range of project services. To start a new ITS project, use this service.

ITS Service Reports

This service consists of a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

ITS Training Request

ITS provides customized training to the Manhattan College Community.

K

Knowledge Base Article Request

We are constantly adding new articles to our Knowledge Base. We encourage the community to submit articles.

L

Laptop Loan

ITS will provide a loaner laptop to employees.

Library Website: Administration Support

This service is for Library staff to request ITS support in administering or editing content for lib.manhattan.edu.

M

Manage your JasperNet Account

ITS provides the Manhattan College community assistance with managing their JasperNet Account. You can find information regarding resetting your Activation Code or Password here. You can also find information on how to retrieve your username here.

Microsoft Home Use Program (MS HUP)

ITS provides employees one license of Microsoft Office at a discounted rate through Microsoft's Home Use Program (MS HUP). Please click "Microsoft Home Use Program (MS HUP)" above to learn more about this service.

Microsoft Office 365 - Free install on up to 5 personal devices

ITS provides employees and students access to Office 365 which includes up to five licenses of Microsoft Office free of charge. Please click "Microsoft Office 365 - Free install on up to 5 personal devices" above to learn more about this service.

Modify Existing Banner Workflow

Moodle Issue

Please check out our attached Knowledgebase articles prior to submitting a ticket. If you still need asssitance, you can submit Moodle issues here.

Moodle Question/Training

ITS offers first level support for Moodle. Submit your question here.

N

Network Issue

ITS provides the Manhattan College community access to both wired and wireless LAN connections in campus buildings.

New Axiom Account Request

Software used to import undergraduate Admission data from the Common Application into Banner.

New Banner Account

New Digital Signage System Request

Use this Service Request to initiate ITS' support for a new Digital Signage system.

New Network Connection Installation

ITS provides Manhattan College employees assistance with installation of new network connections.

New/Recycled Computer Delivery

ITS provides employees assistance receiving a new computer or requesting a recycled computer.

Ninite

Ninite is a website which allows you to select multiple software applications and create a custom installer to download all of these packages quickly and efficiently. You can download free applications here for Antivirus, Malware removal, Office replacements, etc.

Non-Course Collaboration Site (Moodle)

O

Office Technology Move

ITS provides employees assistance setting up office technology that was recently moved on campus.

P

Peripheral Installation/Issue

ITS provides employees assistance with installation of peripheral devices. This can be a scanner, or other specialized device.

Printer Installation/Issue

ITS provides employees assistance with installation of printers.

Problems with or Missing Faculty Profile Data

The definitive - and single - source of campus directory information is Banner Self-Service.  Such information is displayed in the Campus Directory, and pulled into Faculty Profiles.  Many other systems - including Moodle - also use this data.

Projector Loan

ITS will provide a loaner projector to employees.

Q

Qualtrics Survey Tool Access

Manhattan College licenses Qualtrics as its general survey tool. Any current employee or student can create an account to use the tool.

R

Report a Problem with Digital Signage

Use this to report a problem with an existing Digital Signage platform.

Request Administration of a Survey (Qualtrics)

Use this to Request ITS Assistance in Administering an Existing College Survey (includes Student Government Electsions, Senior Survey, etc)

Request Banner Workflow Access

Request New Banner Workflow

Request Upgrade to Qualtrics Account

Any one at Manhattan College can create an account on Manhattan College's hosted space on Qualtrics.

If you need to upgrade that account, please request here.

Request VPN Access

ITS provides Manhattan College employees Virtual Private Network remote access to the school network.

S

Self-Service Access Request

Self-Service Request Access to a Tab

Employees can request additional access here.

Service Landing Pages

Smartphone/Tablet Setup

ITS provides employees assistance setting up their smartphones.

Smartphone/Tablet Troubleshooting

ITS provides employees assistance troubleshooting their smartphones.

Software Installation

ITS provides employees assistance installing software.

Software Troubleshooting

ITS provides the Manhattan College employees and students assistance with software troubleshooting.

Special Requests: Access to Course Materials from Others for Reuse (non-Editing Teacher Access, etc)

Please check the attached Knowledge Base article before requesting assistance.

Support sites for Personal Devices

This service provides a list of support sites for devices such as laptops, desktops, printers, etc from some of the most common manufacturers.

T

Taskstream Integration

Integration between Moodle and Taskstream to sync the following information:
(From Moodle to Taskstream)
- Courses and Sections
- User Creation
- Course/Section (user) Enrollment

TeamDynamix

TeamDynamix is a cloud based system that allows you to easily collaborate, manage, track, and report on your work.

TeamDynamix New Implementation

TeamDynamix is a cloud based system that allows you to easily collaborate, manage, track, and report on your work. Use this service to start a New Implementation.

Telephony Services

Telephony provides Manhattan College employees access to telephone service.

Time Out / Availability Calendar

ITS can provide administrative and academic groups with a calendaring application to track and share vacation and other time-out-of-office events with others in your department. As part of this application, we will also provide you with a Google Sheet for aggregating the fiscal-year data.

TPA Data Request

Tuition Management Systems

U

Unimarket Access Request

V

VHS to DVD Conversion

ITS provides employees assistance with converting VHS tapes to DVD provided legal release.

W

Web Hosting: Static Websites (Personal and Club Space) on turing

Information Technology Services offers personal web hosting for faculty, staff and students on its turing.manhattan.edu server. Hosting is also offered to Clubs and Organizations with a Manhattan College JasperNet Account.

WIFI

JasperNet WIFI

Wiley Account Creation

Wiley is a vendor that MC is working with to help identify and recruit students for the online programs.