Making Sure to Disconnect from Kramer VIA GO

Summary

A guide on disconnecting from the Kramer VIA GO which can help avoid screens being stuck on the projector.

Body

About

When other presenters do not disconnect their laptops from the Kramer VIA GO by logging off, it can often cause an issue where the previous presenter's screen will remain on the screen. For more information on this issue, please visit this KBA: Frozen Screen Displaying on AirPlay V2 Powered by Kramer

It is important that you properly disconnect your laptop from the presentation.

Environment

Windows

MacOS

iOS

Android

ChromeOS

Steps

This is an easily avoidable error. Instead of just closing your laptop when done presenting, make sure you stop presenting through the Kramer app and fully exit the app. If you are presenting using AirPlay, you can stop presenting through the AirPlay menu on your Mac/iOS device.

Ensuring that you are ending your presentation correctly will eliminate the possibility of leaving your computer screen visible for the next presenter to see.

For more help on how to use and navigate the VIA app, please visit either of these instructions:

This should disconnect the prior user. If this does not work please contact ITS:

TEL:  718-862-7973

Email:  its@manhattan.edu

Details

Details

Article ID: 71087
Created
Tue 1/29/19 2:46 PM
Modified
Wed 12/13/23 10:02 AM

Related Services / Offerings

Related Services / Offerings (3)

ITS provides the Manhattan College community assistance with classroom & computer lab technology issues.