Campus Telephone System Instructions

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The Telecommunications Office serves internal and external callers and telephone system users with switchboard services, telephone equipment services, voicemail, and other support services.

Contact the Telecommunications Office via email at or by telephone at 718-862-7105.


Dialing Instructions

  • For campus calls, dial the 4-digit extension ex. 7116
  • For off-campus calls, dial “9”, then the full telephone number starting with “1” ex. 9 1 718-862-7116
  • For international calls, dial 9 011 and the country code and telephone number

There are additional features such as voicemail-to-email. To request assistance, you may contact


Setup Your New Voice Mailbox

Your voicemail can be accessed by dialing *17 from campus or 718-862-7116 from off-Campus.

  • Initialize your voicemail and setup a password
  • You may optionally set up a personalized greeting and enable advanced features such as voicemail-to-email.
  • The first time you log in to your mailbox, you do not have a created password.
    • Press # for your first-time password.
  • You will be prompted to create a new password and record your name.


Login to the Voicemail System

  1. Dial *17 (star one seven) or press the MESSAGE button.
  2. Enter your extension number and # (Note: at your own phone logging into your mailbox, you can press # for your extension number.
  3. Enter your password and #. Your password for the initial login is #.

If it is your first time logging in:

  1. The system prompts you to enter a new password followed by #.
  2. The system will prompt you to enter your new password a second time.
  3. Enter the password again and your new password will be set.
  4. The system will prompt you to record a name on your mailbox (this does not take the place of your personal greeting).
  5. Press 1, say your name, and press 1 again, and press # to approve.

***You can usually dial through a voice prompt to enter a command. However, you cannot dial through error messages or prompts that the system wants you to hear.


Activity Menu

  • To record messages press 1.
  • To get messages, press 2.
  • To administer a personal greeting, press 3.
  • To access personal configuration, press 5.
  • To change the password, press 4.
  • To change the name, press 5.


Voicemail-to-email Option

You have the option to have your campus office phone voicemail send you an email notification with the voice message as another way to access your voicemails while you are away from your office. To enroll in this option, please go to the Voicemail to Email Opt-in form


Telephone Service Request Form

Please fill out the telephone service request form for assistance with all issues related to your phone.


For More Information

1403-1603 IP Phone

9504 IP Phone

9608 IP Phone

Visual Voice

Voicemail Pro


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Article ID: 147796
Wed 11/16/22 10:50 AM
Wed 11/16/22 10:50 AM