Knowledge Base

Categories (26)

New Employees Start Here

Information for new employees found here.

New Students Start Here

Information for new students found here.

Prospective Student Start Here

This category contain information about ITS relevant to perspective students and their families.

Working Remotely

Here you will find resources for working remotely and getting remote support.

Account and Access Services

Information about JasperNet accounts, including account activation and updating your personal email for password resets.

Additional Resources

This category provides additional information that may be relevant to you such as G Suite, Turnitin, Network, and Classroom Support.

Classroom, Conference Room & Computer Lab Support

Information and guides regarding the Classroom and Labs at Manhattan College

Digital Accessibility

Digital accessibility is the practice of insuring that all people, including those with disabilities, can access and use electronic resources and communications. It encompasses common elements such as:

Websites
Software
Computer hardware and software
Videos
Documents
Presentations
Mobile devices

Digital Badge Information

Instructions for accepting digital badges.

Digital Measures

Online Faculty new faculty credentialing and activity reporting system.

Digital Signage

Digital Signage Units on campus are powered by Concerto II, an open-source platform.

Player Devices are Raspberry Pi's, with a few units still using older Zotacs.

Duo Multi-Factor Authentication (MFA)

Information and support guides for setting up and using multi-factor authentication using Duo.

Enterprise Application Services

Banner, Clear Company ATS (Employee Recruiting & Onboarding System) and 25LIVE

Financial Aid

This section contains articles related to Financial Aid such as the Work Study Onboarding Tutorial.

Google Workspace

This section contains articles related to Google services such as Gmail, Drive, Calendar, Docs, Sheets, etc.

Inside Website

This will contain articles related to the new inside.manhattan.edu website which in Fall of 2016 replaced the myMC portal.

Mobile

Training guides for Mobile Apps

Mobile Development

Information and guides regarding mobile development at Manhattan College, i.e. Glance App

Moodle

Information and guides regarding Moodle

Network, Connectivity, & Communications

Information on network, connectivity, and communication such as wifi.

PC, Software, & Peripheral Support

Information and guides regarding PCs, Software, & Peripherals at Manhattan College

Surveys

This section contains articles related to information for Manhattan College surveys.

Training

Training Resources and Initiatives

Cyber Security

This category contain content relevant to Cyber Security preventions and procedures as well as information about online scams.

Purchasing

This category contains content relevant to Purchasing support.

PDF Resources

This category contains information and resources pertaining to editing PDFs.

Articles (15)

A/V Cables 101 Female Port Images

This article uses pictures to show you the female port for the cables listed and pictured in A/V Cables 101.

Accessing the Student Employee 101 Training Course

A guide on requesting supervisory instructor access and self enrollment for the Student Worker 101 Training Course.

Best Practices for Creating and Submitting A Ticket

This article will show you the best practices for creating a ticket with ITS.

How To Check The Specifications of your Android Phone

How To Check The Specifications of your iPhone

How To Check The Specifications of your MacOS Computer

How To Check The Specifications of your Windows Computer

How To Check the View/Share History of Your Google Docs, Sheets, and Slides

How To Find The Mac Address On a PS 4

How to manage citations in Google Docs

IPEVO Visualizer

Link to Moodle Continuity Planning for Teaching and Learning

This article will help you troubleshoot running a class entirely online using Moodle.

Submit and Edit your MC Announcement

Time Out / Availability Calendar (Workgroup Solution)

Zoom to Meets Clarification Chart

This article helps to clarify some of the feature differences between Zoom and Google meet.