Service Catalog

Categories (10)

Accounts & Access Services

ITS provides access to a multitude of services known as JasperNet. This includes:
- E-mail
- Banner
- Calendar
- Moodle
- Inside MC Portal
- Selfservice
- Computer Lab Access

JasperNet Services Available Here:
- Create Custom JasperNet Account
- Guest Access
- Manage your JasperNet Account
- Look up Username
- Change Password
- Reset Activation

Campus ID Card Information can also be found here.

E2Campus Emergency Notification information can also be found here.

Please click on a service title to learn more about or request that service.
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Classroom, Conference Room & Computer Lab Support

Classroom, Conference Room and Computer Lab Support encompasses:
- Classroom, Conference Room and Lab Technology Questions & Training
- Classroom, Conference Room and Lab Technology Issues, Maintenance & Upgrades
- Computer Lab Software Requests
- Computer Lab Printing

Please click on a service title to learn more about or request that service.
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Google Workspace (Email, Calendar, and Productivity Services)

ITS provides email, calendar, and other productivity services via G Suite.

Please click on a service title to learn more about or request that service.
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Enterprise Application Services

Enterprise Application Services includes the support for the Banner database and all of the systems that connect to Banner, including Banner Self-Service, Banner Document Management, Ellucian DegreeWorks, Evisions FormFusion and Intellecheck, Perceptive DataTransfer, and Unimarket.

Please click on a service title to learn more about or request that service.
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Network, Connectivity, & Communication Services

This includes Network, Telephony, and VPN

Please click on a service title to learn more about or request that service.
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PC, Software, & Peripheral Support

ITS provides support for installation, maintenance and troubleshooting for PCs, smartphones, tablets, software, printers, and other peripherals. We can also assist you with virus and malware removal.

You can also find assistance here regarding Faculty Laptop Initiative (FLI), office technology moves and new computer installations.

Please click on a service title to learn more about or request that service.
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Web & Collaboration Services

The Web and Collaboration team provides infrastructure and support for many of the Internet-based services that are used throughout campus. Our work encompass Application Development, Maintenance, and Integration Services. Specifically the following:

Support and Integration for the college's Cascade websites
Digital Signage
Surveys / Assessment: Qualtrics, Google Forms
Website Hosting, Support and Custom Development (Drupal, etc)
Applications development using Google Apps
Moodle Deployment

Please click on a service title to learn more about or request that service.
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Resources for Personal Devices

This is a compilation of resources that you may want to use for your personally owned devices. ITS does not offer any warranty or guarantee on use of these recommendations.

This category contains software suggestions such as Antivirus, PDF readers, etc.

Please click on a service title to learn more about or request that service.
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ITS Training Services

ITS provides training consultation and development services.
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Microsoft Applications

This category houses our Microsoft related services.
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Services (10)

Consultation or General Inquiry

ITS can consult with the Manhattan College community regarding various technology solutions.

25LIVE

25Live is Manhattan College’s web-based event publishing and scheduling software solution. 25Live enables users to view event information in real time and request the use of Manhattan College space 24 hours a day, seven days a week from any connected device.

A/V Event Setup/Support

ITS provides employees assistance with on campus A/V Event setups. Specifically LCD projector and laptop setups. Please note that for Off Hours event setup requests, 2 weeks notice is required.

Cyber Security & Fraud

Manhattan College takes Cyber Security and Fraud very seriously. Please use this service to report suspected Fraud or other Cyber Security Issues.

Equipment Loan

ITS will provide loaner equipment to employees.

Moodle

Moodle is Manhattan College's Learning Management System (LMS).

ITS Project Request

ITS provides a wide range of project services. To start a new ITS project, use this service.

ITS Service Reports

This service consists of a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.

Research Computing and Data

Information about ITS managed research computing and data resources, including the Tower high performance computing cluster and the Science DMZ, can be found here.

TeamDynamix

TeamDynamix is a cloud based system that allows you to easily collaborate, manage, track, and report on your work. Use this service to start a New Implementation.