Service Catalog

Categories (16)

General Inquiry & Consultation

ITS provides help and consultation on various technologies. Please click on a service title to learn more about or request that service.
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Moodle

Please click on a service title to learn more about or request that service about Manhattan College's Learning Management System.
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A/V & Event Setup/Support

A/V & Event Setup Support encompasses:
- Conversion of VHS tapes to digital format provided legal release
- On Campus Event Setups

Please click on a service title to learn more about or request that service.
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Accounts & Access Services

ITS provides access to a multitude of services known as JasperNet. This includes:
- E-mail
- Calendar
- Moodle
- Inside MC Portal
- Selfservice
- Computer Lab Access

JasperNet Services Available Here:
- Create Custom JasperNet Account
- Guest Access
- Manage your JasperNet Account
- Look up Username
- Change Password
- Reset Activation
- Home Server (Network Storage)

Campus ID Card Information can also be found here.

Access is also provided for employees to the Banner ERP system using the Banner Forms password. See "Enterprise Application Services" section for assistance with your Banner Forms password.

Please click on a service title to learn more about or request that service.
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Classroom, Conference Room & Computer Lab Support

Classroom, Conference Room and Computer Lab Support encompasses:
- Classroom, Conference Room and Lab Technology Questions & Training
- Classroom, Conference Room and Lab Technology Issues, Maintenance & Upgrades
- Computer Lab Software Requests
- Computer Lab Printing

Please click on a service title to learn more about or request that service.
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Email, Calendar, and Productivity Services

ITS provides email, calendar, and other productivity services via G Suite.

Please click on a service title to learn more about or request that service.
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Enterprise Application Services

Enterprise Application Services includes the support for the Banner database and all of the systems that connect to Banner, including Banner Self-Service, Banner Document Management, Ellucian DegreeWorks, Evisions FormFusion and Intellecheck, Perceptive DataTransfer, and Unimarket.

Please click on a service title to learn more about or request that service.
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Network, Connectivity, & Communication Services

This includes Network, Telephony, and VPN

Please click on a service title to learn more about or request that service.
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PC, Software, & Peripheral Support

ITS provides support for installation, maintenance and troubleshooting for PCs, smartphones, tablets, software, printers, and other peripherals. We can also assist you with virus and malware removal.

You can also find assistance here regarding Faculty Laptop Initiative (FLI), office technology moves and new computer installations.

Please click on a service title to learn more about or request that service.
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Web & Collaboration Services

The Web and Collaboration team provides infrastructure and support for many of the Internet-based services that are used throughout campus. Our work encompass Application Development, Maintenance, and Integration Services. Specifically the following:

Support and Integration for the college's Cascade websites
Digital Signage
Surveys / Assessment: Qualtrics, Google Forms
Website Hosting, Support and Custom Development (Drupal, etc)
Applications development using Google Apps
Moodle Deployment

Please click on a service title to learn more about or request that service.
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Resources for Personal Devices

This is a compilation of resources that you may want to use for your personally owned devices. ITS does not offer any warranty or guarantee on use of these recommendations.

This category contains software suggestions such as Antivirus, PDF readers, etc.

Please click on a service title to learn more about or request that service.
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TeamDynamix

TeamDynamix is a cloud based system that allows you to easily collaborate, manage, track and report on your work.
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ITS Training Services

ITS provides training consultation and development services.
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Digital Accessibility

Digital accessibility is the practice of insuring that all people, including those with disabilities, can access and use electronic resources and communications. It encompasses common elements such as:

Websites
Software
Computer hardware and software
Videos
Documents
Presentations
Mobile devices
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Data Reports

Services related to data reporting and analytics
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Research Computing and Data

Information about ITS managed research computing and data resources, including the Tower high performance computing cluster, can be found here.
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Services (3)

Cyber Security & Fraud

Manhattan College takes Cyber Security and Fraud very seriously. Please use this service to report suspected Fraud or other Cyber Security Issues.

Equipment Loan

ITS will provide loaner equipment to employees.

ITS Service Reports

This service consists of a series of links to reports generated by our ticketing and project management system. It includes data with regard to our service delivery statistics but also contains information with regard to rooms that are currently facing technology issues.