Drive: Frequently Asked Questions

How do I get to Drive?

  1. Navigate to your email and log in using your JasperNet credentials.
  2. Click on the 9 little squares   in the top right hand corner on your email (see screenshot below).
  3. Click on the icon for Drive (see screenshot below):

image depicting the google apps list

Why does a file or folder NOT have a green checkmark next to it?

The program that runs in the background may have lost connection when the computer was “asleep” or “hibernating”.  It needs to be paused and then resumed. (Screenshots and directions are for Windows 7)

  1. Click on the little arrow in the system tray to display the active programs:

image depicting the task bar list

  1. Right-click on the little Drive icon drive icon and select Pause.
  2. Again, click on the little arrow in the system tray.
  3. Again, right-click on the little Drive icon drive icon and select Resume.

Since the last time I started up my computer, Drive won’t sync and other programs are acting weird too.  I haven’t turned my computer completely off in a long time.  I usually let it sleep or hibernate overnight.

If this is the case, we suggested rebooting your machine.  We also suggest completely shutting down your computer at least once a week.  

Other FAQs coming soon…
Where are the files that someone shared with me?
Should I change the default settings?
How do I select which folders Sync to my computer?
How do I find the “Google Drive” folder on my computer?
And more.

You will need to download the Drive Sync App on to all devices where you wish to use it.

If you have any further trouble, please contact us at or (718) 862-7973.

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Article ID: 2897
Tue 12/9/14 12:34 PM
Mon 10/28/19 3:29 PM