Basic Malware Removal Guide

About

 

***Before beginning any Malware Removal, save and close out of any important documents or work.***

Manhattan College ITS recommends either AdwCleaner or Malwarebytes software to rid your computer of malware. Below are instructions for downloading the software (for Windows computers.)

Instructions for Malwarebytes for Mac:  

 

Instructions for Downloading AdwCleaner

1. Download AdwCleaner

Please visit this video explaining how to install this software

 

Steps

1. Once you are back in Windows, run ADWCleaner.

2. Select I agree (left button).

 

 

3. Click on the Scan button near the left side. Allow this to run, it will take some time.

 

4. Select Clean.
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5. Select OK. Allow AdwCleaner to reboot the system to remove files if necessary.

 

6. AdwCleaner will ask you if it is OK to restart computer, this is necessary to finish the cleanse, select OK and your computer will restart and be cleansed of Malware and be virus free!

 

Instructions for Downloading Malwarebytes 

 Download the FREE VERSION of Malwarebytes anti-malware.

1.Install Malwarebytes anti-malware with the normal settings, but DISABLE THE PREMIUM TRIAL.

2. Click on:  FREE DOWNLOAD

 

3.  License Agreement: Select I Accept the Agreement and Next >

4. Malwarebytes will select a Destination Folder, click Next>

5. Click Finish.  This allows Malwarebytes to update its databases before running a scan.

6. Example of an in process scan screen.

7. Example of a scan with no malware:

8. Example of a screen with malware: Click on Remove Selected. 

Below is what this will look like.

Select Finish.

If Malwarebytes asks you to restart the computer to remove malware, allow it to do so.

Your malware should now be gone.

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For more help, please contact ITS at its@manhattan.edu or 718-862-7973.