Client / User Guide - Chrome Remote Desktop Assistance


You can give others access to your computer. They’ll have full access to your apps, files, emails, documents and history.


Google Chrome web browser



  1. On your computer, open Chrome.
  2. Visit the Chrome Remote Desktop page, linked to below, and download the extension:
    Download Chrome Remote Desktop Extension
  3. Click the "Add to Chrome" button in the top right:
  4. A window will pop up asking for your authorization the extension. Click "add extension".
  5. Your browser sceen will update and you will need to select "Accept & Install".
Hint: From there it is important that you are in the "Remote Support" tab. From there you select "Generate Code" in the Get Support box. You will then give this code to an ITS representative who will input the code into their computer.

       6. Once you have given the code to ITS and then input it into their computer a message will appear on your screen asking you to allow screen sharing.  You will need to select "Share" in order to receive support from ITS.

      7. When ITS has finished helpng you find a resolution you can select "Stop Screen Sharing" at the bottom of you dekstop window to end the session.

For more help, please contact ITS at or 718-862-7973.

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Article ID: 6858
Fri 6/12/15 4:00 PM
Tue 3/10/20 2:18 PM