Customer Satisfaction Survey

Thank you for your feedback. The survey is below. This survey is anonymous.

1. How satisfied are you with the communication and follow-up on problem resolution?

How satisfied are you with the communication and follow-up on problem resolution? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

2. How satisfied are you with the knowledge and professionalism of the support staff?

How satisfied are you with the knowledge and professionalism of the support staff? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

3. How satisfied are you with the overall quality of online support?

How satisfied are you with the overall quality of online support? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

4. How satisfied are you with the overall quality of on-site support?

How satisfied are you with the overall quality of on-site support? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

5. How satisfied are you with the overall quality of telephone support?

How satisfied are you with the overall quality of telephone support? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

6. How satisfied are you with the overall quality of solutions provided?

How satisfied are you with the overall quality of solutions provided? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

7. How satisfied are you with our problem resolution time?

How satisfied are you with our problem resolution time? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

8. How satisfied are you with our overall response time?

How satisfied are you with our overall response time? Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A

9. Please fill in any additional comments you may have.

10. Would you like to be contacted by a supervisor?

11. Please provide contact email if you wish to be contacted by a supervisor.

12. How can this survey be improved?