Steps to Disable Random MAC Address

Issue

You are having trouble connecting to Secure Jaspernet WiFi.

Your device constantly asks to re-authenticate even though you are within the 24 hour time period.

Environment

Your device.

Resolution

Disable random hardware addresses:

For Android devices (Android 10 and later):

1. Open Settings: Open your phone's Settings app.
2. Network & Internet: Tap on Network & Internet or Connections (Samsung).
3. Wi-Fi: Tap Wi-Fi.
4. Network Settings: Tap the gear icon next to Jaspernet.
5. View More/Advanced: If you don't see Privacy options, tap View More or Advanced.
6. Privacy/MAC Address Type: Tap on Privacy or MAC address type.
7. Use Device MAC: Select "Use device MAC" or "Fixed MAC" to turn off randomization.
8. Reconnect: The Wi-Fi may briefly disconnect and reconnect to apply the change.

For most modern Apple/MacOS devices:

1. Open Settings: Open your Settings app.
2. Wi-FI: Tap Wi-Fi.
3. Network Settings: Tap the information icon next to Jaspernet.
4. Use Device MAC: Under Private Wi-Fi Address, change from "Rotating" to "Fixed"
5. Reconnect: The Wi-Fi may briefly disconnect and reconnect to apply the change.

For modern Windows devices (Windows 10 & 11):

1. Open Settings: Search Settings in the search bar.
2. Wi-FI: Tap Network and Internet → Wi-Fi
3. Use Device MAC: Scroll down and turn "Random Hardware Addresses" from ON to OFF
4. Reconnect: The Wi-Fi may briefly disconnect and reconnect to apply the change.

For more help, please contact ITS at its@manhattan.edu or 718-862-7973.