FAQ: JasperNet Account


Q: Why is my account in the format of [firstintial+lastname+number] rather than [firstname.lastname] or [firstinitial+lastname+number+.student]?

A: We've adopted a new standard naming convention. Accounts that were created before the new naming convention will remain intact and will function as they should. All new accounts (faculty, administrators, staff, students, etc.) going forward will follow the new standard naming convention: [firstintial+lastname+number].

If you would like to set up an alias for your account, please send an email to its@manhattan.edu and we will forward your request to the appropriate group for processing. 

Hint: This can only be done for employees.




Q: I'm having trouble logging into my account. What should I do?

A: Please review the following KBA (Knowledge Base Article): 

Can't Log In



Q: I want to change my personal email address that is on file with the school. How do I do that?

A: Please review the following KBA (Knowledge Base Article): 

How to Update Your Personal Email



Q: How long do I get to keep access to my account?

A: As a student, your account will be kept for one year from the last time you were registered for classes.

Hint: (This policy is subject to change.)



Q: If I work here and I am also a student, do I need two accounts?

A: People at Manhattan College only have one account associated with them. If you are a student and you begin to work here or vice versa, then your account will be updated accordingly.


If you have any further trouble, please contact us at ITS@manhattan.edu or (718) 862-7973.

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Article ID: 6981
Thu 6/18/15 3:41 PM
Tue 12/12/23 10:28 AM

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Instructions on how to update your personal email.