Skip to Knowledge Base content

Banner 9 - Fixing the File Association Problem in Windows

Issue

In Banner 9, when attempting to print or open a .log or .lis file, the computer is unable to open that file.

Cause

This is because the .lis and .log  files do not have a program associated with it. This requires the user to manually select the program to associate that file with.

Environment

Windows

Resolution

To solve this issue follow these steps:

  1. After downloading the file, locate the downloaded .lis or .log file by navigating to the location of the file on your computer.

  2. Then right-click on the file and select Open With.

  3. You will then be asked which program you would like to use to open the .lis or .log file.

  4. You can select either Notepad, Wordpad, and Microsoft Word.

  5. Be sure to check "Always use this app to open .lis or .log files"

*If the output looks incorrectly formatted, you can switch the page orientation to landscape mode and change the size of the font.

 

This link also provides more support and options for changing file associations. File Association and Default Programs

Was this helpful?
0 reviews

Details

34585
Mon 7/31/17 10:51 AM
Wed 8/2/17 10:38 AM