Hint: Please note that you must download the Duo Mobile app in order to use your Token or request special privileges from ITS. Please contact ITS and alert them of the reason you are unable to download the app.
About
A Duo Hardware Token is a Multi-Factor Authentication (MFA) device made by Duo that can be used to support MFA password authentication. You can use it to generate six digit passcode to authenticate access to your account.
Environment
Web browser.
Steps
Please reference the following when using your Duo Hardware Token.
1. Make sure that you are logging into your JasperNET account with your correct username and password.
2. Once you have entered that information you will be directed to a new page asking you to choose an option for secondary authentication.
3. Next to the word "Device" there is drop down menu which you will need to click. From there, select "Token"
4. Once selected the screen will change and you will be asked to select "Enter a Passcode"
5. Please use your Duo Hardware Token to generate a 6 digit passcode and enter it into the red boxed field. Once entered you may select "Log In"
After setting up a Duo Account, you will need to wait 10 minutes for it to sync.
For more help, please contact ITS at its@manhattan.edu or 718-862-7973.