About
Duo is a multi-factor authentication (MFA) tool for protecting Manhattan College services such as Banner, Argos, Workflow, and more. It works by using a second source of validation, like a phone or token, to verify user identity before granting access. This increases security as it requires an additional but quick step geared to authenticate the log in attempt by notifying your mobile device.
What is MFA?
PLEASE NOTE: Once you have opted into Duo there is NO way to opt out or have it removed from your account.
Environment
Duo works on both iOS/Android mobile devices.
Hint: (You must initiate this process from a desktop or laptop computer.)
Steps
Hint: Please note that your device must have the latest operating system. You will be required to update your OS to use the app if it is out of date. You MUST initiate this process on a computer.
1. Download the Duo Mobile app to your smart phone or device. It is available in both the App Store and Google Play Store.
2.a. To activate DUO for your Jaspernet account, simply go to https://enable-mfa.manhattan.edu and and enter in your Jaspernet credentials. This will enable MFA on your account. This should be done on your computer and not on a cell phone or tablet.
2b. Note: This step will also need to be completed on a computer and not on a cell phone or tablet.
Once MFA has been enabled on your account, you can set up the Duo multi-factor authentication by following this guide: Duo MFA. This step will also need to be completed on a computer and not on a cell phone or tablet. During this step you will be asked to use your phone to scan a QR code. After setting up a Duo Account, you will need to wait 10 minutes for it to sync.
3. Activate Duo restore on your Andriod or Apple device. There is a feature called Instant Restore that works with both Andriod and Apple devices. This feature allows you to migrate all of your Duo protected accounts when you get a new device. Please use this link for direction on how to enable this feature for your device.
For more help, please contact ITS at its@manhattan.edu or 718-862-7973.