This service type is to be used when an end-user needs to have the data on a test environment updated.
Overview
ITS will work with the End User to provide a data refresh.
Features
- ITS can consult with you or research issues that are functional in nature.
Getting Started
- All data refreshes require communications to the CTC - ED committee.
- Any data refresh that occurs will wipe out the existing data in that instance.
Support
The Enterprise Applications Team will coordinate this with the CTC-ED and the DBA group.
Support Availability
General support is provided Monday - Friday between 9:00am - 4:30pm.
Audience
This service is available to the Manhattan College community.
SLA
ITS will reply to requests within 6 hours of being placed. ITS will complete requests within one week.