Smartphone/Tablet Troubleshooting

Overview

ITS provides Manhattan College employees assistance troubleshooting their smartphone.

Notes

  • New smartphones are to be purchased by the client department through the Business Manager's office.

  • This service is for Manhattan College owned devices.

  • For hardware issues and severe software issues, see manufacturer or wireless carrier for support.

Features

  • ITS can assist you in backing up data from your smartphone.
  • ITS can assist you in hardware diagnosis.
  • ITS can assist you in software diagnosis.

Getting Started

For assistance regarding severe software issues or for hardware issues, contact Verizon Wireless.  (800) 922-0204

To request this service click "Request Service" above.  Alternatively, you can also email its@manhattan.edu or call 718-862-7973.

Support

ITS provides support for this service.

Verizon Wireless provides support for this service.

Support Availability

Please visit the Client Services and Support webpage for support availability.

Verizon Wireless provides 24-7 support.

Audience

This service is available to Manhattan College employees. 

SLA

ITS will reply to requests within 6 hours of being placed.  ITS will complete requests within one week.

Last update 08.20.2018

 
Request Service

Details

Service ID: 2622
Created
Thu 7/25/13 5:36 PM
Modified
Mon 8/20/18 4:26 PM