Overview
ITS provides Manhattan College employees assistance troubleshooting their smartphone.
Notes
-
New smartphones are to be purchased by the client department through the Business Manager's office.
-
This service is for Manhattan College owned devices.
-
For hardware issues and severe software issues, see manufacturer or wireless carrier for support.
Features
- ITS can assist you in backing up data from your smartphone.
- ITS can assist you in hardware diagnosis.
- ITS can assist you in software diagnosis.
Getting Started
For assistance regarding severe software issues or for hardware issues, contact Verizon Wireless. (800) 922-0204
To request this service click "Request Service" above. Alternatively, you can also email its@manhattan.edu or call 718-862-7973.
Support
ITS provides support for this service.
Verizon Wireless provides support for this service.
Support Availability
Please visit the Client Services and Support webpage for support availability.
Verizon Wireless provides 24-7 support.
Audience
This service is available to Manhattan College employees.
SLA
ITS will reply to requests within 6 hours of being placed. ITS will complete requests within one week.
Last update 08.20.2018