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Banner Technical Request

This service type is to be used when an end-user needs to have Banner Technical Support for a Banner related issue.

To provide a quicker turn-around, the requestor should document the issue they are having.

Indicate what Banner module this is for by choosing the appropriate attribute.

Overview


ITS will work with the End User to provide Technical Support and can also act as a liasion between Manhattan College and Ellucian.

Features


  • ITS can consult with you or research issues that are Technical in nature.

Getting Started


  • To request this service click "Request Service" above. 
  • The End user should provide the data specifications that they are looking for.  This is done within the Team Dynamix ticket.

Support


The Enterprise Applications Team provides support for this service.

Support Availability


General support is provided Monday - Friday between 9:00am - 4:30pm.

Audience


This service is available to the Manhattan College community.

SLA


ITS will reply to requests within 6 hours of being placed.  ITS will complete requests within one week.