This report shows year to year statistics for tickets Opened, Closed and Service Level Agreement (SLA) Violations. It also shows current number of Open tickets in the system.
This report displays all rooms currently experiencing issues, with brief descriptions of issue and current status (Ticket Summary).
This report shows ITS survey data for this month. It also shows SLA violations and ticket count.
This report shows ITS survey data for the past three months. It also shows SLA violations and ticket count for the same period of time.
Client Services Create to Respond & Resolve Times.
Operations Create to Respond & Resolve Times. This report also shows SLA violations.