About
When other presenters do not disconnect their laptops from the Kramer VIA GO by logging off, it can often cause an issue where the previous presenter's screen will remain on the screen. For more information on this issue, please visit this KBA: Frozen Screen Displaying on AirPlay V2 Powered by Kramer
It is important that you properly disconnect your laptop from the presentation.
Environment
Windows
MacOS
iOS
Android
ChromeOS
Steps
This is an easily avoidable error. Instead of just closing your laptop when done presenting, make sure you stop presenting through the Kramer app and fully exit the app. If you are presenting using AirPlay, you can stop presenting through the AirPlay menu on your Mac/iOS device.
Ensuring that you are ending your presentation correctly will eliminate the possibility of leaving your computer screen visible for the next presenter to see.
For more help on how to use and navigate the VIA app, please visit either of these instructions:
This should disconnect the prior user. If this does not work please contact ITS:
TEL: 718-862-7973
Email: its@manhattan.edu