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Smartphone/Tablet Troubleshooting

Overview


ITS provides Manhattan College employees assistance troubleshooting their smartphone.

Notes


  • New smartphones are to be purchased by the client department through the Business Manager's office.

  • This service is for Manhattan College owned devices.

  • For hardware issues and severe software issues, see manufacturer or wireless carrier for support.

Features


  • ITS can assist you in backing up data from your smartphone.
  • ITS can assist you in hardware diagnosis.
  • ITS can assist you in software diagnosis.

Getting Started


For assistance regarding severe software issues or for hardware issues, contact Verizon Wireless.  http://www.verizonwireless.com/support/ (800) 922-0204

To request this service click "Request Service" above.  Alternatively, you can also email its@manhattan.edu or call 718-862-7973.

Support


ITS provides support for this service.

Verizon Wireless provides support for this service.

Support Availability


Click here for ITS support availability.

Verizon Wireless provides 24-7 support.

Audience


This service is available to Manhattan College employees. 

SLA


ITS will reply to requests within 6 hours of being placed.  ITS will complete requests within one week.

Last update 02.1.2016