Troubleshooting Video Conferences

best practices avoiding feedback web conference chromebox meetings

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When setting up a video meeting in a room, it is important to follow these best practices that should optimise the audio quality.

Move the microphone closer to the sound source
Reduce the number of open microphones
Avoid feedback loops by muting your microphones when in a room with speakers.
Use headsets or earphones to avoid echo.
Mute your microphones when not speaking.
Do not introduce multiple laptops and desk speakers into the same conference room.
Do not use the speakerphone on mobile devices. Not all devices have built-in echo cancellation as it can result in a poor audio experience.

If you participate remotely in a video conference, follow these instructions to ensure the best experience:

Make sure you have a reliable internet connection.
Ensure that you have a camera, microphone, and headphones or speakers available. Earbuds or headphones are preferable to avoid audio feedback and echo. Most modern laptops and all-in-one desktops have a headphone jack, microphone, and speakers built in. Using a device with noise cancellation technology built in ITS recommends: Jabra Speak. A portable speakerphone, which allows for clearer conversations and more efficient meetings.
- Call from a quiet location with no background noise.
  Hint: Please mute yourself when you are not speaking to avoid echoing during the meeting.
Close blinds on windows so that you are easier to see on video.

Open your meeting early
Allow time to test your atmosphere before you begin
Test your speakers and microphones
Make sure your audio connections are audible to your participants
Distance microphones from speakers
Keeping microphones away from speakers will limit echo and feedback
The use of a headset with a microphone is highly recommended, especially for presenters
Cycle through all content
Once all participants have joined, click through each document in your content list

DURING THE MEETING

All participants should keep their sound muted while listening to the presentation
Use the built-in chat function to raise any questions or issues about your connection
Please consider leaving your meeting and then rejoining it if you are experiencing any connectivity or audio issues.

Please see this link for more best practices and troubleshooting tips: Video Conferencing Best Practices and Troubleshooting

Partially reposted from: A Video Conference in Real Life https://www.youtube.com/watch?v=JMOOG7rWTPg

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