Video Conferencing Best Practices and Troubleshooting Guide

Best Practices for Video Conferencing


  • Test connections before engaging in a meeting to ensure a solid video connection.
  • Make sure to have adequate room lighting so that remote participants can see clearly.
  • Avoid wearing clothing that has stripes, plaid, polka dots, and bright colors which may cause distracting effects on the screen. Wearing neutral, muted or solid colors will help avoid this.


  • Distance microphones from speakers.
  • Keeping microphones away from speakers will limit echo and feedback.
  • We recommend using a Jabra Speak wireless mic for clearer and efficient meetings.
  • Mute your microphone while listening to the presentation.
  • When available, prefer "computer audio" or "app audio" over traditional dial-in for a better audio experience


  • Establish visual cues to indicate contributions from participants.
  • Have someone make sure everyone is connected and included in any conversations.
  • Have a backup plan in case there is trouble connecting to the meeting. (i.e. distribute a contact phone number)

Video Conferencing Troubleshooting


  • If the video feed is cut off or not properly displayed, adjust the camera to the best angle to ensure optimal coverage.
  • If you are dropped from a conference, rejoin through the link or invite.
  • Change WiFi or move to a location with a strong signal if the video feed is pixelated.


  • If you are experiencing echo, use headphones, especially one that has echo cancellation.
  • If you experience a feedback loop, mute all mics when in a room with a speaker.
  • If there is too much background noise, avoid using a mobile device speaker, or use headphones with noise cancellation features.
  • Adjust the volume output settings if there is trouble hearing a participant.
  • If you are getting notifications on your device during a meeting, you can mute them through settings.

image depicting the best practices for video conferencing

image depicting the video conferencing troubleshooting page

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Article ID: 53158
Wed 5/2/18 4:40 PM
Mon 10/28/19 3:11 PM