Enable Push Notifications for DUO

Issue

You did not enable "Push Notifications" from Duo on your smartphone after downloading the app and are having an issue logging in on your desktop.  

Resolution

To Resolve using an iPhone

1. Go to the "Settings" option in your phone. 

2. Press the "Notifications" option

3. Scroll down to "Duo Mobile", press it

4. At the top, make sure "Allow Notification" is toggled on 
 

To Resolve using an Android:

1. Open "Settings"

2. Select "Apps"

3. Scroll to find "Duo Mobile", select it 

4. View "App Info Page" and select "Notifications"

5. Make sure "Notifications" are toggled on


For more help, please contact ITS at its@manhattan.edu or 718-862-7973.

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Details

Article ID: 97151
Created
Fri 1/31/20 2:51 PM
Modified
Wed 2/5/20 10:20 AM